American Friends of
St Jude Privacy Policy

This privacy policy sets out how the American Friends of The School of St Jude (American Friends) uses and protects any information that you give American Friends when you use this website. American Friends is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. American Friends may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from December 14, 2015.

What we collect
We may collect the following information:

• contact information including mailing address and email address
• demographic information such as postcode
• other information, including banking or credit card information relevant to the processing of donations made to The School of St Jude through this website.

What we do with the information we gather
We require this information to correctly and efficiently process donations to American Friends of the School of St Jude from the website. The information gathered by American Friends website is used for:

• Internal record keeping
• The processing of online donations
• Periodic Emails regarding The School of St. Jude
• Neither The School of St Jude nor the American Friends of The School of St Jude, or any related parties will ever sell your personal information to any other party.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online including the highest level of customer protection available for online transactions.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties.

Purpose

The School of St Jude is committed to protecting the privacy of the personal information it collects, holds and administers. Personal information is information which directly or indirectly identifies a person.

This policy applies to all the entities and persons associated with The School of St Jude (collectively referred to as the “School” or “we”), namely:

• The School of St Jude Limited (Tanzania) – Certificate of Compliance No. 0031

• The School of St Jude Limited (Australia) – ABN 53620147775

• The American Friends of the School of St Jude, Tanzania, Inc (USA) – EIN 47-3077055

We take our privacy obligations seriously, and this policy sets out how we collect and handle personal information and how we will deal with privacy concerns.

Principles

The School collects, holds and administers a range of personal information for fundraising for and operating the School in Tanzania. We have adopted the following principles as minimum standards concerning handling personal data.

The School will:

• Collect only information which we require for our primary purposes;
• Ensure that stakeholders are informed as to why we collect the information and how we administer the information gathered;
• Use and disclose personal information only for our primary purposes or a directly related purpose or for another purpose with the particular person’s consent;
• Store personal information securely, protecting it from unauthorised access; and
• Provide stakeholders with access to their own information and the right to seek its correction, amendments and updates of their data in accordance with this policy.

Scope

This policy applies to our staff, board members, students, former students, volunteers, contractors and suppliers who handle personal information collected by the School and it applies to personal information collected from donors, sponsors, volunteers, visitors to the School, contractors and suppliers (“you”, “your”). This policy does not apply to personal information collected in relation to current or former students of the School, job applicants or current or former employees of the School in connection with their employment.

By providing your personal information to us, you consent to the use, storage and disclosure of the personal information you provide the School as described in this policy.

What personal information do we collect and hold?

We may collect the following types of personal information:

• Name, mailing or street address, email address, telephone number, age or date of birth, gender or other verification information which we are required to collect under relevant laws that apply to us;
• Profession, occupation or job title;
• Details of donations you have made, sponsorship packages you have subscribed to or products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
• Photograph, video or audio recording; and
• Any additional information relating to you that you provide to us directly or indirectly through the use of our website, online presence or through our representatives or otherwise.

We use third party payment providers for payments and donations to the School which means we do not collect or retain credit card and bank account information directly other than in relation to contractors and suppliers where we might hold bank account information.

How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. We may collect personal information from you in the following ways:

• Through your access and use of our website;
• Through surveys;
• During conversations between you and our representatives;
• When you complete an application or purchase order;
• Through enquiries of visits and/or physical visits to our School;
• Automatic subscription to our newsletters and announcements through visits to our website or physical visits.

Cookies

In some cases we may also collect your personal information through the use of cookies. When you access our website, we send a “cookie” (which is a small summary file containing a unique ID number) to your computer to help you personalise your online experience. This enables us to recognise your computer and enables us to recall your specific information, such as billing addresses, on subsequent visits to our website making it easier for you to use the website features. We also use cookies to measure traffic patterns, determine which areas of our website have been visited, and measure aggregate transaction patterns. We use this to research our users’ habits so that we can improve our online experience. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information.

For what purposes do we collect, hold, use and disclose your personal information?

No personal data or information exchange is permitted between supporters or visitors and the school's staff or students. This includes accepting or requesting personal contact information including email addresses, personal mailing addresses, business cards, telephone numbers, Facebook ID, or any social media accounts.

The only permitted communications between St Jude’s supporters and visitors and St Jude’s staff are those which are conducted through official school channels, and for official purposes.

We collect personal information from you for fundraising for and operating the School in Tanzania. This includes:

• to send communications requested by you;
• to answer enquiries and to process or provide information on your donations or sponsorship subscriptions;
• to provide you with access to protected areas of our website;
• to assess the performance of the website and to improve its operation of the website;
• to conduct business processing functions, including providing personal information across the School, contractors, service providers or other third parties;
• for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of the School and its contractors or service providers;
• to update our records and keep your contact details up to date;
• to process and respond to any enquiry or complaint made by you; and
• to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.

Your personal information will not be shared, sold, rented or disclosed other than as described in this policy

To whom may we disclose your information?

We may disclose your personal information to:

• our staff, board members, students, volunteers, contractors or service providers for fundraising or operating the School or our website, fulfilling requests by you, and to otherwise provide services to you;
• suppliers and other third parties with whom we have commercial relationships for business, marketing, and related purposes; and
• any organisation for any authorised purpose with your express consent.

Direct marketing materials

We may send you direct marketing communications and information about the School and our services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws. You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

We do not provide your personal information to other organisations for direct marketing purposes.

The School takes reasonable steps to ensure that it complies with relevant national and international Cybercrime, Spam and Personal Data Protection laws.

How can you access and correct your personal information?

You may request access to any of your personal information that we hold at any time by sending an email to info@afstjude.org or through an account on our website through the supporter portal.

There may be instances where we cannot grant you access to your personal information that we hold. For example, we may refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, you may request us in writing to amend the information. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, we will add a note to the personal information stating that you disagree with it.

What is the process for complaining about a breach of privacy?

If you believe that your privacy has been breached, please get in touch with us using the contact information below and provide details of the incident so that we can investigate it.

We request that complaints about privacy breaches be made in writing, so we can be sure about the details of the complaint using the contact information below. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.

After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.

Overseas disclosure

We store personal information that we collect about you in overseas locations including overseas or cloud based data hosting facilities. The main locations we store personal information are Australia, Tanzania and the USA. You are taken to expressly agree and consent to the transfer, storing or processing of your personal information in these countries in submitting it to us. 

We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information and that they adhere to this policy.

Security

We take reasonable steps, including technical and organisational measures, to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. When we no longer need personal information, we take reasonable steps to destroy or de-identify it.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet.

Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Links

Our website may contain links to other websites operated by third parties. We make no representations or warranties concerning the privacy practices of any third-party website and are not responsible for the privacy policies or the content of any third-party website. Third-party websites are responsible for informing you about their own privacy practices.

Contacting us

If you have any questions about this policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact us at info@afstjude.org

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

Changes to our privacy policy

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website. Please review it regularly.